Refund & Cancellation Policy
Effective Date: 27 August 2026
At Balaji LNS Info Solutions, we aim to provide our customers with reliable products and services. This Refund & Cancellation Policy explains the terms applicable to cancellations and refunds for purchases made through our website.
1. Order/Booking Cancellation
Customers may request cancellation of their order or booking within 5 (five) days from the date of purchase/booking.
To request a cancellation, customers should contact us through our official contact details provided on the website and mention their order/booking details.
Cancellation requests received after 5 days from the purchase/booking date may not be eligible for a refund and will be reviewed on a case-by-case basis.
2. Refund Eligibility
If a cancellation request is approved within the eligible cancellation period, the customer will be entitled to a refund of the eligible amount paid.
Refunds are subject to verification and approval.
Where applicable, reasonable processing, administrative, or service charges may be deducted from the refundable amount, subject to applicable laws and the terms communicated to the customer at the time of purchase.
3. Refund Processing Timeline
Once a cancellation has been approved, the refund will be initiated to the original payment method used by the customer.
The refund will generally be credited within 15 to 20 business days from the date of cancellation approval.
The actual time taken for the amount to reflect in the customer’s account may also depend on the customer’s bank, card issuer, UPI provider, or payment service provider.
4. Refund for Failed Transactions
If an amount has been debited from the customer’s account but the transaction/order is not successfully completed, the amount will generally be refunded through the original payment method, subject to payment gateway and banking processes.
5. Non-Refundable Transactions
Certain products, services, bookings, digital products, or services that have already been substantially delivered or consumed may not be eligible for cancellation or refund.
Any specific non-refundable conditions applicable to a product or service will be communicated to the customer before or at the time of purchase.
6. Refund Status
If you have not received your refund within the stated timeline, please first check your bank account or original payment method.
If the refund is still not reflected after the applicable processing period, please contact our support team with your order/booking details and transaction information so that we can assist you.
7. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us through the contact details available on our website.
Please include:
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Order/Booking ID
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Customer name
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Registered email address or phone number
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Date of purchase
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Reason for cancellation/refund
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Payment/transaction reference, if available
We may request additional information to verify the transaction.
8. Policy Updates
We reserve the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.
9. Contact Us
For questions regarding cancellations or refunds, please contact us through the contact information provided on our website.
Balaji LNS Info Solutions
Email: info@balajilns.com
Website: https://balajilns.com/